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This symbol indicates that we have followed government & industry Covid-19 guidelines, have a risk assessment in place, and processes to maintain cleanliness and aid social distancing.
Refunds & cancellation policies
All customers with bookings between 24 March-10 July 2020 have now been contacted. As a result we are processing refunds, credit notes or date changes as requested, in line with our coronavirus refund policy.
From 11 July 2020, our standard cancellation policy will apply, unless:
o If the latest Welsh Government advice means we are unable to provide accommodation, we will revert to our coronavirus refund policy.
We reopened on 11 July 2020.
Our bunkhouse will initially operate as self-contained accommodation (not shared) until further notice.
If we are eventually able to revert back to ‘shared use’, restrictions on group size/composition & movement within the building may apply.
The following measures will be in place:
o Pre-arrival notes – these must be adhered to for your safety and ours
o COVID-19 risk assessment
o Strict cleaning protocols
o Social distancing between host & guests
We have achieved the VisitBritain We’re Good To Go industry standard & consumer mark to reassure our customers that we adhere to government and public health guidance.
We will liaise with all customers with upcoming bookings as Welsh Government restrictions change in order to discuss options, for example, is shared use now possible for multiple households?
We are only accepting new bookings from members of the same or extended household/support bubble until further notice.
Simply hire the number of bedrooms required, and you will get the unique opportunity for sole use of the bunkhouse at no extra cost.
Some bunkhouse areas and facilities will be out of bounds.
A 48-hour gap will be in place between guest departure/arrival.
We are temporarily unable to offer guided walks.
How to contact us
Our Reception is currently closed as we are working from home.
Please contact us by email or mobile phone.
Our landline is not accessible.
We thank everyone for their support during these exceptional and unprecedented circumstances.